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Business operations

Infrastructure for AI agents.

Automate replies and manage follow-up with code-enforced rules and human review.

First application: insurance operations.

Insurance reply
Interactive example
Customer messageWhatsApp

I would like a quote for insurance for me and my 2-year-old granddaughter.

Information to check

EligibilityFamily coverage
For your review

The team needs to review the child's eligibility.

Edit the sample and mark it reviewed. We won’t send a message.

We wrote this example without customer data.

In the insurance application

Dental insurance WhatsApp & email Operator review

The platform

Control how agents act.

Plan a pilot

Knowledge

Product facts, FAQs and conversation history.

Send rules

Code-enforced checks. Human approval for sensitive replies.

Assignments

Owners, notes and follow-up. Wasapi and Trello connections.

Action status

Provider acceptance, failed attempts and unconfirmed sends.

Illustrative insurance workflow

From inquiry to follow-up.

Context sources

Conversation history

WhatsApp · Wasapi

Previous messages

Product reference

Base · Care · Plus policies

Family members

Team context

Notes · Trello

Owner and next step

Case contextFamily inquiry
01

Inquiry received

A person asks whether their two-year-old granddaughter can join the insurance plan.

“I would like to know whether I can include my 2-year-old granddaughter in the insurance plan.”

First application · Insurance

Insurance operations.

  • Shared inbox and assignments
  • Replies grounded in product information
  • Human review before sensitive replies
Explore insurance

An inquiry that needs review

  1. 01

    Customer question

    WhatsApp or email, in one inbox.

  2. 02

    Suggested reply

    A draft based on your product information.

  3. 03

    Operator review

    Your team checks the reply and next step.

We developed this application with a dental insurance team in Chile.

Plan a pilot

Start with one workflow.

  1. 01 · Choose a task
  2. 02 · Test with your team
  3. 03 · Measure time saved

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